Handling Threatening Calls
Course Info
Jurisdiction | Global |
|---|---|
Length |
|
Language | English |
Voiceover | No |
$109.30
Description:
Threatening phone calls can create high-pressure situations that require individuals to remain calm, gather important information, and respond appropriately. Calls involving threats such as bomb threats can disrupt operations, activate emergency procedures, and place significant pressure on the person receiving the call. This course prepares frontline staff, supervisors, and call handlers to manage threatening calls with greater clarity and composure. Participants will explore practical response steps and communication strategies for handling and reporting threatening calls during a potential crisis. The training is applicable across a variety of environments, including businesses, schools, hotels, and public venues where employees may be responsible for receiving or responding to threatening calls.
Core Learning Objectives
• Understand why individuals may make threatening phone calls. • Learn how individuals and teams can prepare in advance for receiving a threatening call. • Understand what to expect when answering a threatening call. • Develop communication techniques for interacting with a threatening caller. • Explore approaches for safely de-escalating the situation during a threatening call. • Understand what information law enforcement may need and how to support their response.
Why choose this course?
• Build greater confidence when responding to threatening or high-pressure phone calls. • Develop practical communication techniques for interacting with a threatening caller. • Learn how preparation can help individuals and teams respond more effectively during a potential crisis. • Strengthen awareness of approaches for safely de-escalating threatening calls. • Understand what information may be important to law enforcement following a threatening call. • Support greater preparedness among frontline staff, supervisors, and call handlers across a variety of workplace and public environments.