Smart Serve

Description

The Smart Serve Responsible Alcohol Beverage Sales and Service Training Program is the officially approved certification by the Alcohol and Gaming Commission of Ontario (AGCO) for anyone involved in the sale, service, delivery, or sampling of alcohol in Ontario. This online program promotes responsible alcohol service practices, emphasizing safety, accountability, and community well-being. Through interactive lessons, videos, and real-world scenarios, learners will gain the knowledge needed to recognize signs of intoxication, prevent over-service, and comply with Ontario’s liquor laws.

Smart Serve certification is mandatory for anyone working in licensed establishments and is a critical credential for hospitality and service professionals across the province.

Core Learning Objectives

• Understand Ontario’s liquor laws and regulations related to alcohol sales and service.
• Identify the signs of intoxication and apply strategies to prevent over-service.
• Handle difficult or intoxicated customers safely and effectively.
• Apply responsible service techniques that protect both guests and staff.
• Recognize the legal responsibilities of licensees, managers, and servers.
• Demonstrate compliance with AGCO and Smart Serve standards for responsible alcohol service.

Why Choose This Course?

• Obtain the official Smart Serve certification approved by the AGCO.
• Meet Ontario’s legal training requirements for working with alcohol.
• Learn at your own pace through a fully online, interactive program.
• Build the confidence to manage alcohol service responsibly and professionally.
• Enhance employment opportunities in hospitality, tourism, and retail sectors.